Refund & Return Policy

At Kumkum Apparel, we aim to deliver high-quality sarees and jewellery. Please read our refund and return policy carefully before placing an order.

🔁 Return Eligibility

• Returns are accepted only if the product is damaged, defective, or torn.
• Products must be unused and in original condition with packaging.
• You must report the issue within 24 hours of delivery.

⚠️ Important Condition

• Refund or return will be processed only if the saree is physically damaged (e.g., torn, defective, or incorrect product).
• No return or refund will be accepted for:
  • Change of mind
  • Color differences due to screen display
  • Size or design expectations

📸 Proof Required

• Customers must share clear photos or videos of the damaged product.
• Without proper proof, requests will not be accepted.

💰 Refund Process

• Once your request is approved, refund will be processed within 5–7 working days.
• Refund will be issued to the original payment method or as agreed.

🚚 Return Shipping

• If the return is approved, our team will guide you through the return process.
• In some cases, customers may be required to ship the product back.

❌ Non-Returnable Items

• Used or worn products
• Products without original packaging
• Items damaged after delivery

📞 Need Help?

If you face any issue, contact us immediately.